Support

How can we help?

Friendly answers for meals, AI credits, subscriptions, Apple Health, and the routines you track every day.

Email support

Email us for private help, or join the Discord community to connect with other Fitty Up users.

Frequently asked

How does the AI food scanner work?
Log a meal by describing it, taking a photo, scanning a barcode, or entering the details manually. Fitty Up estimates calories and macros, then lets you review and adjust the result before saving.
Is Fitty Up free to use?
Fitty Up includes a free plan with meal logging (6 entries a day), AI food scanning, water and workout tracking, plus AI credits that refresh every 3 days. Pro adds 220 AI credits a month, unlimited logging and history, all AI models, and additional features.
How accurate is the calorie tracking?
Nutrition values and AI responses are estimates for general information only. Review the result and adjust it when needed; Fitty Up is not a medical device and does not diagnose, treat, cure, or prevent any condition.
Can I track workouts with Fitty Up?
Plan and record workouts, follow guided courses at your own pace, and review trends and progress against your goals.
What is intermittent fasting and how does the timer work?
Track fasting alongside water, sleep, mood, medication, weight, and other daily wellness notes in the same place.
Is my data secure?
We use industry-standard safeguards such as encrypted transport, access controls, secure cloud infrastructure, and secure local storage for selected sensitive app data. Images you upload — meal photos, progress photos, AI chat attachments, avatars, and medication photos — are stored in private buckets whose read rules allow only your own account, and the app reads them through URLs signed for your session that expire. No system is perfectly secure. We never sell your personal information to third parties. See our Privacy Policy for details.
Which languages does Fitty Up support?
Fitty Up ships in 10 languages: English, Thai (ไทย), Chinese (中文), Spanish, Japanese (日本語), Russian, Arabic, French, Korean (한국어), and German. Numi replies in whichever one you write in.
How do I cancel my Pro subscription?
For an App Store subscription, open Settings on your iPhone, tap your Apple Account, then Subscriptions, choose Fitty Up, and tap Cancel Subscription. You’ll keep access through the current billing period.
I found a bug. How do I report it?
We appreciate bug reports. Report issues through the app’s feedback feature (Settings → Send Feedback) or email support@fittyup.app with a description and any screenshots.

Still have questions?

Contact Support